Cancellation And Refund & Return Policy
Cancellation Policy
Order Cancellation
You can cancel your order within 6 hours of placing it by emailing us at wecare@junioryou.com or calling us at +91 85889 99008.
Refund & Return Policy
At JuniorYou, every product is made with immense care, love, and craftsmanship. We thoughtfully design and manufacture each item to ensure it meets the highest standards of quality and comfort for your little one.
As a result, we follow a strict return policy and accept returns only in the rare event of a verified manufacturing defect.
Return Eligibility
Manufacturing Defect
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If you receive a product with a manufacturing defect, please share clear images showing the issue within 5 days of delivery.
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Our team will review the images and approve the return, replacement, or refund after verifying the defect.
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Sale and discounted items are also eligible for return, replacement, or refund only in the case of a verified manufacturing defect.
General Conditions for Returns
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The product must not be worn, washed, used, or altered.
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The original seal tag must be intact and must not be removed or broken.
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The item must be returned in its original packaging.
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Any freebies or promotional items received with the order must also be returned, wherever applicable.
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Return requests must be raised within 5 days of delivery.
For return inquiries, email us at wecare@junioryou.com or send us a WhatsApp message at +91 85889 99008.
What Is NOT Eligible for Return?
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Products purchased during a sale, promotion, or at a discounted price, unless the product has a verified manufacturing defect.
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Products without a verified manufacturing defect.
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Products that have been worn, used, washed, altered, or damaged after delivery.
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Items with the original seal tag removed or broken.
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Return requests submitted more than 5 days after delivery.
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Products that do not meet the return eligibility conditions mentioned above.
- Toys are not elidgible for any exchanges or returns.
How to Initiate a Return
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Log in to your JuniorYou account.
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Go to the My Orders section and select the Return option for the item you would like to return.
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Fill in the required details and upload clear supporting images of the manufacturing defect.
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Once your request has been reviewed, further instructions will be shared with you via email.
Sale Items – Important Policy
All products purchased during a sale, promotional offer, special discount or at a reduced price are considered final sale and are not eligible for return, exchange, or refund.
The only exception is in the case of a verified manufacturing defect, which must be reported with clear supporting images within 5 days of delivery.
This policy applies to all sale and discounted products across the JuniorYou website, including products from the Today & Essential collection.